Terms of Service

Last updated: November 2025

1. Acceptance of Terms

By accessing and using the CitaVital website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not:

  • Infringe the rights of others or restrict their use of the website
  • Violate any applicable laws or regulations
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Engage in any form of data mining or harvesting

3. Product Information

We strive to provide accurate information about our products. However, we do not warrant that product descriptions, images, or other content on our website are completely accurate, current, or error-free. Product information is for educational and informational purposes only.

4. Orders and Payments

When you place an order:

  • Your order constitutes an offer to purchase products subject to these terms
  • We reserve the right to accept or decline any order
  • All orders are subject to availability and acceptance
  • Payment must be received before we dispatch your order
  • We accept payment methods displayed on our website

5. Delivery

We aim to dispatch orders within 1-2 business days. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control. Risk of loss passes to you upon delivery.

6. Returns and Refunds

Under UK Consumer Rights Act 2015:

  • You have the right to cancel your order within 14 days of receipt
  • Products must be returned unopened and in original condition
  • We will refund the purchase price upon receiving returned products
  • Return shipping costs are your responsibility unless the product is faulty
  • Opened products may only be returned if faulty or not as described

7. Product Usage

Our products are nutritional supplements intended to support general wellness:

  • They are not intended for use in the diagnosis, cure, mitigation, or prevention of disease
  • Always read labels and follow usage instructions
  • Consult a healthcare professional before use if you have health concerns
  • Keep products out of reach of children
  • Discontinue use if you experience adverse reactions

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of CitaVital and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, CitaVital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the products in question.

10. Disclaimer of Warranties

Our website and products are provided on an "as is" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites. Use of third-party websites is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless CitaVital, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or products, or your violation of these terms.

13. Termination

We reserve the right to terminate or suspend your access to our website without notice if you violate these terms or engage in conduct that we deem inappropriate or harmful to our business or other users.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us:

CitaVital

36 Market Place, Kettering NN16 0AJ, United Kingdom

Phone: +44 1536 824 951

Email: [email protected]